DCW Customer Service Page

CUSTOMER SERVICE PAGE

Our mailing address:
Busy Bees Enterprises

DCW Hawaii

150 Hamakua Dr. #500
Kailua, HI 96734

Order by faxing: 1-808-230-2202(on 24 hrs.)
Email your order: busybeesent@aol.com

PayPal shopping cart: busybeesent@aol.com

Business Hours:
9:00 a.m. to 5:00 p.m. Monday thru Friday.

We are 5 hours behind EST and 2 hours behind PST. Email us for best results!

Welcome to DCW Hawaii/Busy Bees Enterprises Online Store, distributors of products "Made in Hawaii" as well as imported Hawaiian style products . We strive to give the best possible prices, quality products, and exceptional service. Please inquire about our large order discounts for businesses. "Product ingredient information can be e-mailed upon request."

To order please use PayPal or e-mail order to: busybeesent@aol.com OR mail@dcwhawaii.com

You can also fax your order to: (808)230-2202 . PayPal is available for your convenience.

PayPal accepts American Express, Visa, Mastercard, Discover cards and e-checks. For customers who do not wish to use PayPal we will still be accepting AMEX, VISA, Discover and MasterCard, company or personal checks and money orders. We do not keep or sell any names, numbers or email addresses. They are strictly confidential and only to conduct your sales at that time. All orders must have the shipping and any customs/duty pre-paid or set up with a valid credit card. We delete all credit card information as soon as your order is completed. We respect your privacy! An $18.00 fee will be assessed for all checks not honored by the bank.

Busy Bees Enterprises and DCW Enterprises Hawaii reserves the right to refuse service and/or credit cards at our discretion.

All products are guaranteed for quality and are only shipped in new condition. Refunds to be requested within 30 days of shipping date (postmark date). No refunds given after 30 days. We do not accept returns on opened food purchases or custom made items. All shipping charges are prepaid at the time of shipping and cannot be refunded. We do not refund any custom made orders. All orders are in perfect condition and packed very well when shipped from here. We are not to be held responsible for rough handling during shipping once it leaves our hands and cannot refund purchases that break if caused by rough handling due to shipping problems.

Hawaiian Jewelry orders are insured along with delivery confirmation. All other items valued over $100.00 are insured along with delivery confirmation.

Hawaiian clothing returns and sarongs need to have all tags in place and in resalable condition. Return along with your packing slip with instructions. A restocking fee of $3.00 per item will be assessed to all returns excluding substitutions. No refunds will be given after 30 days of postmark date.

Return all merchandise via USPS First Class Mail or USPS Priority Mail only. Do not ship back Fedex, UPS or DHL. Once we receive your return we will refund your account promptly. For exchanges, please send a check for $4.80 (for postage) along with your exchanged order and packing slip with instructions. If no check is received with your exchange, your order will ship USPS first class mail.

Please allow 4-10 business days for orders to be filled. We ship out twice a week. USPS Priority Mail: takes about 2-3 days to reach the West Coast and 3-5 days to reach the East Coast. During the Holiday Season: Please allow at least 7-14 business days (order well in advance). UPS Ground: 2-3 days to the West Coast and 3-5 days to the East Coast. UPS, Fedex, DHL, Global 2nd Day Air: Third party billing is recommended. (direct billing to your account). (Allow 2 days to the West Coast and 3-4 days to the East Coast). International shipping charges: Please inquire separately. All custom/duty charges are customer's responsibility. All shipping charges must be prepaid with a valid credit card in US Funds only. All orders that weigh less than 13 ounces may ship USPS First Class Mail. **Additional shipping charges may apply to heavy, oversized, fragile and bulk orders. Customer service will email you with the actual cost of shipping.

Busy Bees Enterprises and DCW Enterprises Hawaii are registered trademarks with the State of Hawaii.   We are NOT affiliated with any other company, individual, club, publication or other unless noted on our site. We would appreciate individuals who see our name or photos on other sites to notify us for possible infringement on names, content or photos used. We don't take copycats lightly unless we are properly informed and we don't tolerate spamming.

Appropriate link exchange and advertising exchanges need to be approved by us. We don't accept large banners or video or audio clips. All products and/or sites must be approved by Busy Bees Enterprises and DCW Enterprises Hawaii. No adult or inappropriate sites accepted. All sites accepted must be non-competing and family oriented. All photos, ads, logos and content must be authorized by us and become the property of Busy Bees Enterprises and DCW Enterprises Hawaii. B2B and Affiliates are encouraged.

We want you to have a rewarding experience while shopping with us and look for additional avenues to have you come back again.    We encourage new Hawaiian style products and want everyone to buy Hawaii first and support our Aloha economy!

PRIVACY POLICY

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your website browser, or looking for "https" at the beginning of the address of the webpage.

While we used encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.

MAHALO FOR VISITING! COME AGAIN SOON!

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Busy Bees Enterprises

DCW Enterprises Hawaii
Chocolate Dip Company
150 Hamakua Drive #500

Kailua, Hawaii 96734

e-mail: busybeesent@aol.com or mail@dcwhawaii.com Fax: (808) 230-2202